Keeping a firm's website, email, and systems running strong
Guided Message, a veteran PR firm founded by Scott Smith, runs on fast turnarounds and open communication — so a broken email or a hacked site is intolerable. DigiVino put proactive protection in place to keep everything running strong.
The challenge
Scott came to us with an urgent email-delivery issue — and, underneath it, the risks every business on a platform like WordPress faces: forced updates that can break a site, malware and blocklisting, and outages after automated changes. Downtime for a communications firm isn't an inconvenience; it's lost trust.
What we did
After resolving the immediate issue, we ran a full IT assessment and set up an ongoing maintenance plan: regular, careful updates that preserve custom code; continuous malware scanning with instant alerts; and monitoring of domains, email, and SSL so small warnings never become big failures.
The result
“In cases like this, DigiVino immediately put its resources to work — no voicemails, appointments or ‘we’ll get on it first thing tomorrow’ — immediately. With no head scratching, they went directly to the problem and fixed it.”
— Scott Smith, Founder, Guided Message Communications
Common questions
Why does a business need website maintenance?
Platforms force security updates that can break a site, and malware or outages cause lost trust and revenue. Proactive maintenance keeps software current, preserves custom code, and catches risks early.
What does DigiVino's maintenance include?
Regular safe updates, continuous malware scanning with alerts, and monitoring of domains, email, and SSL to prevent outages and security incidents.
Tired of firefighting your website?
We stopped the website fires for Guided Message. Let's talk about yours.
Book a call →Source: a case study written by Scott Smith, Founder of Guided Message Communications. Summarized here by DigiVino.